Providing our patients with exceptional service is very important to all members of the Elite team. Time allocated for an appointment is reserved especially for you. We do understand that schedule adjustments are sometimes necessary, therefore we respectfully request at least a 24 hour notice via phone for adjustments or cancellations.
Our cancellation policy is designed to benefit all of our patients, and provide the best experience at our med spa.
Elite Cancellation/Deposit Policy
This cancellation policy allows us time to inform our waitlist clients of any availability, as well as keep our team's schedules filled thus better serving everyone.
We ask that all NEW and ESTABLISHED patients supply a credit card for us to have on file. All cards will be added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
Notification to cancel provided more than 24 hours prior to your appointment time will NOT receive a charge.
No-shows or notifications provided less than 24 hours prior to your appointment time will result in a cancellation fee in the following amounts:
- Appointments scheduled for 45 minutes or less (including follow up appointments) will be charged $50.
Injectable appointments and appointments scheduled for more than 45 minutes in duration will forfeit their $150 deposit.
- If the required 24-hour cancellation notice isn't given, the above fees will be applied to your card or billed to you in the event the card is declined.
A patient with a history of two or more no-shows or cancellations may be asked to pay in full for their service at time of booking.
We confirm appointments via text 3 days prior and call unconfirmed appointments the day before.
We suggest arriving 5-10 minutes prior to your scheduled appointment to allow time to complete paperwork or ask questions you may have about your service.
Appointment times are reserved for each patient, so we cannot exceed your appointment slot without affecting all patients following you. If you arrive more than 10 minutes late for your appointment, your service may be shortened or canceled if there is not enough time to complete it. Abbreviated treatments are charged at full value.
We work with each patient to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We offer individual treatments as well as significantly discounted treatment package options so each patient may choose the approach best suited for their needs and budget.
Once services are purchased they will not be refunded. However, to ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Elite Medi Spa.
All injectable treatment sales (such as, but not limited to Botox, dermal fillers, laser treatments, facials or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.
Aesthetics is not an exact science. Treatment outcomes will vary from patient to patient. Payments made for services are for treatments to be performed, not for a specific result. As always, we strive to recommend the most appropriate treatments for you for the best outcomes and results.
Skin care products sales are final. In the event you have a documented adverse reaction to a product, it can be returned for a full refund within 7 days of purchase.
Adhering to these policies, creates a happy environment where our team of professionals can focus on your needs. We appreciate your cooperation and understanding.